A few common questions...
Can you sponsor me?
Our Ambassador/Content Creator program is now open! Check it out.
What’s your refund policy?
All non-custom products in original packaging can be returned for a full refund (for Frame Keepers, please make sure to not fold them as a creased product will only receive a partial refund). You will need to pay the return shipping postage. All returns can be mailed to 2435 Strider Lane #106 / Bellingham, WA 98226
Will your fenders fit my bike?
Our fender shape is super universal and works on the fork of most mountain bikes/wheel sizes, even fatbikes. They even work on many gravel bikes, but are not designed for road bikes. If you are unhappy with the fit, you can return it for a full refund (you pay shipping).
Will your Frame Keeper fit my bike?
Our Frame Keepers are universally sized around XL mountain bikes and can be trimmed down to the desired size. If you are unhappy with the fit and the product is undamaged, you can return it for a full refund (you pay shipping).
Will your topcaps fit my bike?
Most likely, yes! Our topcaps follow the industry standard steerer tube size of 1 1/8". If you are unhappy with the fit and the product is undamaged, you can return it for a full refund (you pay shipping).
How do I install my Ground Keeper products?
Check out these videos if you need help installing any of your Ground Keeper products.
Can I use water to install my Frame Keeper?
Our Frame Keepers are not meant to be wet applied and water could affect the adhesiveness of the glue. A dry installation with a heat gun or hair dryer is best. Please check out this video for installation instructions.
Can I remove my Frame Keeper?
Yes*! Before removing your frame protection, always make sure to lightly blast it with a heat gun or hair dryer to soften the glue. *If you are concerned about damaging your paint by installing/removing frame protection, please visit Section 8 of our terms of service page prior to installation.
How long does shipping take?
We generally ship non-custom items within 1-2 days of receiving the order and shipping within the US generally takes 3-6 business days. Custom orders generally take about 3-4 weeks to ship from time of payment. International shipping can take 6-20 business days, depending on destination.
Is there a warranty for fenders?
We’ve got your back (errr….face)! If your fender breaks within a year of purchase, please fill out this warranty form and we'll get back to you within 48 hours.
Is my fender recyclable?
Yes! But if it still does it’s job, pass it on to a buddy. We designed our fenders to be extra durable so they have long lives and stay out of landfills. If your fender no longer functions, please recycle it at your local recycling facility.
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