FREQUENTLY ASKED QUESTIONS
30-DAY RETURN POLICY
To be eligible for a return, your item must be in the same condition that you received it, unused with tags, and in its original packaging (Please roll Frame Keepers, do not fold or bend). ALL CUSTOM SALES ARE FINAL AND NOT SUBJECT TO A REFUND.
To start a return, simply mail the products back to us at 2435 Strider Lane #106, Bellingham, WA 98226.
We generally ship non-custom items within 1-2 days of receiving the order and shipping within the US generally takes up to 7 business days. Custom orders generally take about 3-4 weeks to ship from time of payment. International shipping can take up to 30 business days, depending on destination. See our international question below for more info...
Yes! We ship to any valid address on the planet! Please note, however, that international shipping times have been incredibly slow since Covid-19. Packages may take up to a month (or longer) to arrive. While this is incredibly annoying for everyone involved (we want you to get your GK swag as soon as possible!) we have to be patient with international shipping restrictions and keep our fingers crossed for easy shipping. IF your tracking info has not been updated in over 3 weeks, please get in contact with us and we can arrange a new order to be sent out, presuming the original order is evaluate as lost.
Yes! Select it at check out, or if you find yourself in Bellingham, feel free to stop by our showroom to pick up some in-stock product whenever we are in the office! Typically you can find us Mon-Thurs 9am-4pm at 2435 Strider Lane, Suite 106, Bellingham, WA 98226
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!
While we'd love to offer something like this, the listed production time is as fast as we can guarantee! That being said, we process the art files for our custom orders every Monday, so if you want the best chancer to get your custom order quicker, make sure to have it submitted by Monday morning!
While we want to get your order to you as soon as possible, especially if you're just next door in British Columbia, all international packages sent via USPS must be processed through one of their International Custom Centers in the midwest (typically Illinois & Iowa). Unfortunately, there is not much we can do about this process that wouldn't astronomically increase the price of shipping. What we can assure you though, is that your package is still on it's way and not lost!
Check out these videos if you need help installing any of your Ground Keeper products.
We recommend that you try and match the finish of whatever surface you are applying to. For instance, if you have a glossy frame, get a gloss Frame Keeper. That being said, putting gloss on a matte surface is still aesthetically ok, but we wouldn't recommend putting matte products on a glossy item.
Items damaged during shipping or within 6 months of use are eligable for a warranty replacement. Please fill out this warranty form
Our fender shape is super universal and works on the fork of most mountain bikes/wheel sizes, even fatbikes. They even work on many gravel bikes, but are not designed for road bikes. If you are unhappy with the fit, you can return it for a full refund (you pay shipping).
Our Frame Keepers are universally sized around XL mountain bikes and can be trimmed down to the desired size. If you are unhappy with the fit and the product is undamaged, you can return it for a full refund (you pay shipping).
Most likely, yes! Our topcaps follow the industry standard steerer tube size of 1 1/8". If you are unhappy with the fit and the product is undamaged, you can return it for a full refund (you pay shipping).
Our Frame Keepers are not meant to be wet applied and water could affect the adhesiveness of the glue. A dry installation with a heat gun or hair dryer is best. Please check out this video for installation instructions.
Yes*! Before removing your frame protection, always make sure to lightly blast it with a heat gun or hair dryer to soften the glue.*If you are concerned about damaging your paint by installing/removing frame protection, please visit Section 8 of our terms of service page prior to installation.
Yes! But if it still does it’s job, pass it on to a buddy. We designed our fenders to be extra durable so they have long lives and stay out of landfills. If your fender no longer functions, please recycle it at your local recycling facility.
We're a small but growing team and while we're not currently looking to hire anybody new, we'd still love to see what you can offer Ground Keeper. Shoot us a resume to: email@example.com and let us know why you're awesome!
We're located at2435 Strider Lane, Suite 106, Bellingham, WA 98226. Feel free to stop by and say hi or check out our small retail space. Our hours vary but you can typically find us at the office Monday - Thursday 9am - 4pm.